Clik here to view.
To Get More from ERM, Think Outside the Office
One key benefit of the enterprise request management (ERM) approach—one centralized, intuitive portal for requesting any type of goods or services employees need to do their jobs, coupled with back-end...
View ArticleClik here to view.
DevOps: The Right Approach to Shadow IT?
Shadow IT, per Wikipedia, is “a term used to describe IT systems and IT solutions built and used inside organizations without explicit organizational approval.” Less formally, it refers to business...
View ArticleClik here to view.
ERM: One of Three Key Roles CIOs Will Take On Next [Research]
As technology becomes more important in virtually every aspect of business, the role of the CIO will expand into other functional areas. And enterprise request management (a common portal for all types...
View ArticleClik here to view.
Contractor, Temp and Intern Onboarding: A Real-World ERM Use Case
The term “onboarding” is most often associated with the process of providing new employees (as indicated by a quick Google search; see below) with everything they need to perform their jobs from day...
View ArticleClik here to view.
Five Ways ERM Helps with Business-IT Alignment
The lack of alignment (or better yet, convergence) between IT and “the business” is partially due to communication issues. But more fundamentally, in many organizations, it’s caused by the role IT...
View ArticleClik here to view.
Great Customer Experience Starts on the Inside
As products and services become increasing commoditized and difficult to differentiate, delivering a great customer experience becomes more crucial in winning business. Companies like Apple and...
View ArticleClik here to view.
How to Automate HR Transboarding with ERM
Though enterprise request management (ERM) is primarily a strategy for optimizing employee provisioning, it can also play a pivotal role in human resources (HR) processes. As described here previously,...
View ArticleClik here to view.
How ERM Supports Five Trends Driving Change for CIOs
Technology, demography, and business trends are converging to substantially change the role of the CIO.More specifically, Jacob Morgan, writing in InformationWeek, contends that “Five trends have...
View ArticleClik here to view.
How ERM Can Help CIOs Manage the “White Space”
Among the top-level executives in an enterprise, the CIO is uniquely positioned to manage the “white space” between siloed business functions: processes that cross functional groups, the gaps where...
View ArticleClik here to view.
How to Improve Employee Engagement and Profitability (Think Customer Service)
The U.S. stock markets are reaching new highs as the 2008 economic crisis and the slow recovery that followed give way to record profits.But that profitability has come at a cost in employee engagement...
View Article
